Refund and Delivery Policy

1. Delivery Policy

VisaTalents provides digital career tools and AI-assisted career documents. All products are delivered digitally. There are no physical items, no shipping, and no postal delivery period.

Delivery begins immediately after payment confirmation is received from our payment processor.

2. Delivery by Product Type

AI-assisted resume rewrite: your NOC-aligned resume is generated within 15 minutes to 2 hours of purchase confirmation, depending on the task queue. The completed document is sent to your registered email address.

Statement of purpose: your LMIA-specific or stream-specific SOP is generated within 15 minutes to 2 hours of purchase confirmation, depending on the task queue, and sent to your registered email address.

Cover letter, reference letter template, work permit application checklist, employer outreach email, and salary negotiation script: generated within 15 minutes to 2 hours of purchase confirmation, depending on the task queue, and sent to your registered email address.

Job offer validator: analysis is delivered within 15 minutes to 2 hours of document upload and purchase confirmation, depending on the task queue, and sent to your registered email address.

AI mock interview: available within 15 minutes to 2 hours of purchase confirmation, depending on the task queue.

Live HR mock interview: booking confirmation is sent to your registered email address within 24 hours of purchase. Your session will be scheduled within 48-72 hours of booking confirmation based on consultant availability, and you will receive a calendar invite with a video call link.

RCIC consultation: booking confirmation is sent to your registered email address within 24 hours of purchase. Your consultation will be scheduled within 48-72 hours of booking confirmation. RCIC consultations are delivered by independently licensed Regulated Canadian Immigration Consultants, not by VisaTalents staff.

Profile boost: activated immediately after purchase confirmation. Your profile visibility is boosted within your NOC category for the selected boost period, and confirmation is sent to your registered email.

Job alerts subscription: active immediately after purchase confirmation. The first matched alert is sent within 24 hours if matching employers are available for your NOC and province.

3. Document Access Period

All generated documents remain accessible in your VisaTalents dashboard for 90 days from the date of purchase. You may download your documents at any time during this period.

4. If Delivery Fails

If a document fails to generate due to a technical error on our side, we will attempt redelivery automatically within 15 minutes. If redelivery fails, we will notify you by email within 1 hour and redeliver manually within 24 hours or issue a full refund, whichever you prefer.

If you do not receive your document email within 2 hours of purchase, check your spam or junk folder first. If the email is not there, contact support@visatalents.ca with your order number and we will resolve it within 24 hours on business days.

We send documents to the email address registered on your VisaTalents account. If you provided an incorrect email at registration, contact us and we will update your email and resend your documents within 24 hours on business days. Documents remain accessible in your dashboard regardless of email delivery.

5. Refund Policy Overview

VisaTalents provides AI-assisted career documents and digital tools that are personalized to your profile, NOC category, work history, and inputs. Generation begins immediately after payment confirmation.

Because our products are digital, personalized, and delivered immediately, our refund policy reflects the nature of these services.

6. When Refunds Are Not Available

Refunds are not available once any of the following has occurred:

• Content generation has begun following your purchase.
• The generated document has been accessed or downloaded from your dashboard or via the email delivery link.
• 48 hours have passed since purchase.
• A live session, including a mock interview or RCIC consultation, has been delivered or partially delivered.
• A profile boost period has begun.

This applies to all digital products including resume rewrites, SOPs, cover letters, reference letter templates, work permit checklists, employer outreach emails, salary negotiation scripts, job offer validators, AI mock interviews, and profile boosts.

7. When Refunds Are Available

A full refund will be issued if your document fails to generate and we are unable to redeliver within 24 hours. In that case, the refund is issued automatically to your original payment method within 3-5 business days.

If you accidentally purchased the same product twice for the same profile and neither document has been accessed, contact us within 48 hours with your order numbers. We will refund the duplicate purchase within 3-5 business days.

If you purchased a document, have not accessed or downloaded it, and request a refund within 48 hours of purchase, we will consider your request on a case by case basis.

Monthly job alert subscriptions may be cancelled at any time from your dashboard. Cancellation stops future billing immediately. No refund is issued for the current billing period already paid.

8. Live Session Cancellation

• Cancelled more than 24 hours before the scheduled session: full refund issued within 3-5 business days.
• Cancelled within 24 hours of the scheduled session: no refund. Rescheduling may be available at our discretion.
• No-show without prior notice: no refund and no rescheduling.

9. How to Request a Refund

Email support@visatalents.ca with your registered email address, order number, product name, and reason for the request.

We respond to refund requests within 24 hours on business days, Monday to Friday, excluding Canadian statutory holidays.

If your refund is approved, it is processed to your original payment method within 3-5 business days. Depending on your bank or card provider, it may take an additional 3-7 business days to appear in your account.

10. Chargebacks

We strongly encourage contacting support@visatalents.ca before initiating a chargeback or payment dispute with your bank or card provider.

We resolve legitimate issues quickly and directly. Initiating a chargeback for a product that was successfully delivered may result in your VisaTalents account being suspended and access to generated documents being restricted while the dispute is open.

11. Currency and Payment Processor Fees

Refunds are issued in the original currency charged at the time of purchase. We are not responsible for currency conversion fees, foreign transaction fees, or processing fees charged by your bank or card provider. These fees are outside our control and are not refunded.

12. RCIC Consultation Note

RCIC consultations facilitated through VisaTalents are delivered by independently licensed Regulated Canadian Immigration Consultants. VisaTalents facilitates the booking and payment. The consultation itself is delivered by an independent RCIC professional.

If you have a concern about the quality of an RCIC consultation, contact us and we will work with you and the RCIC partner to address it. Refund eligibility follows the live session cancellation terms above.

13. Contact

For delivery issues or refund requests, email support@visatalents.ca. Response time: within 24 hours on business days.

VisaTalents Canada Works Inc.

Truro, Nova Scotia, Canada

VisaTalents Canada Works Inc. is a career tools and technology platform. We do not provide immigration legal advice or consulting services. For immigration advice, consult a licensed RCIC registered with the College of Immigration and Citizenship Consultants.

VisaTalents Canada Works Inc. is not affiliated with IRCC, ESDC, Job Bank, or the Government of Canada.